Month: February 2024

Empathy not persecution desirable when contact centre staff screw up

Posted by Editor, SMEE, SMEE | Feb 8, 2024 | Human Resources

A Work and Income (WINZ) case manager telling his client to ‘go rob a bank’ and...

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Death of SaaS as AI redefines the shopping experience?

Posted by Editor, SMEE, SMEE | Feb 8, 2024 | Marketing & Sales

The demand by New Zealand consumers for speed, convenience and experiential shopping in 2024 may...

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