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How much customer effort is quietly draining your business?
- April 24, 2026
By Nabilah Chivelkar, Sr Sales Effectiveness Coach, Thryv Australia and New Zealand How much effort are your customers putting in before they even reach the service you are known for? When a customer needs to chase a reply, double check a booking or wonder what happens next, the business has created work for them. Small business owners are already carrying a huge operational load. Admin, customer enquiries, scheduling, invoicing and follow up can swallow hours before the core work of th...
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Thryv launches AI Lead Flow for Australia and New Zealand as SMBs sharpen focus on growth, follow-up and conversion
- April 14, 2026
By Nabilah Chivelkar, Sr Sales Effectiveness Coach, Thryv Australia and New Zealand How much effort are your customers putting in before they even reach the service you are known for? When a customer needs to chase a reply, double check a booking or wonder what happens next, the business has created work for them. Small business owners are already carrying a huge operational load. Admin, customer enquiries, scheduling, invoicing and follow up can swallow hours before the core work of th...
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How to stop a disconnected set up slowing business growth
- April 2, 2026
By Nabilah Chivelkar, Sr Sales Effectiveness Coach, Thryv Australia and New Zealand How much effort are your customers putting in before they even reach the service you are known for? When a customer needs to chase a reply, double check a booking or wonder what happens next, the business has created work for them. Small business owners are already carrying a huge operational load. Admin, customer enquiries, scheduling, invoicing and follow up can swallow hours before the core work of th...
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Supporting women builds better businesses, turning ‘Give to Gain’ into real outcomes
- March 10, 2026
By Nabilah Chivelkar, Sr Sales Effectiveness Coach, Thryv Australia and New Zealand How much effort are your customers putting in before they even reach the service you are known for? When a customer needs to chase a reply, double check a booking or wonder what happens next, the business has created work for them. Small business owners are already carrying a huge operational load. Admin, customer enquiries, scheduling, invoicing and follow up can swallow hours before the core work of th...
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57 per cent of New Zealand businesses now use AI but a capability gap is widening
- March 10, 2026
By Nabilah Chivelkar, Sr Sales Effectiveness Coach, Thryv Australia and New Zealand How much effort are your customers putting in before they even reach the service you are known for? When a customer needs to chase a reply, double check a booking or wonder what happens next, the business has created work for them. Small business owners are already carrying a huge operational load. Admin, customer enquiries, scheduling, invoicing and follow up can swallow hours before the core work of th...
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What really determines whether a small business holds steady or slips when pressure builds?
- March 4, 2026
By Nabilah Chivelkar, Sr Sales Effectiveness Coach, Thryv Australia and New Zealand How much effort are your customers putting in before they even reach the service you are known for? When a customer needs to chase a reply, double check a booking or wonder what happens next, the business has created work for them. Small business owners are already carrying a huge operational load. Admin, customer enquiries, scheduling, invoicing and follow up can swallow hours before the core work of th...
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Chasing growth? This is what most NZ small businesses are missing
- January 7, 2026
By Nabilah Chivelkar, Sr Sales Effectiveness Coach, Thryv Australia and New Zealand How much effort are your customers putting in before they even reach the service you are known for? When a customer needs to chase a reply, double check a booking or wonder what happens next, the business has created work for them. Small business owners are already carrying a huge operational load. Admin, customer enquiries, scheduling, invoicing and follow up can swallow hours before the core work of th...
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Small businesses set bold New Year’s resolutions for 2026 as digital confidence grows
- December 22, 2025
By Nabilah Chivelkar, Sr Sales Effectiveness Coach, Thryv Australia and New Zealand How much effort are your customers putting in before they even reach the service you are known for? When a customer needs to chase a reply, double check a booking or wonder what happens next, the business has created work for them. Small business owners are already carrying a huge operational load. Admin, customer enquiries, scheduling, invoicing and follow up can swallow hours before the core work of th...
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How AI helps New Zealand small businesses turn data into loyalty
- November 24, 2025
By Nabilah Chivelkar, Sr Sales Effectiveness Coach, Thryv Australia and New Zealand How much effort are your customers putting in before they even reach the service you are known for? When a customer needs to chase a reply, double check a booking or wonder what happens next, the business has created work for them. Small business owners are already carrying a huge operational load. Admin, customer enquiries, scheduling, invoicing and follow up can swallow hours before the core work of th...
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From seed to success - how to grow your small business
- November 5, 2025
By Nabilah Chivelkar, Sr Sales Effectiveness Coach, Thryv Australia and New Zealand How much effort are your customers putting in before they even reach the service you are known for? When a customer needs to chase a reply, double check a booking or wonder what happens next, the business has created work for them. Small business owners are already carrying a huge operational load. Admin, customer enquiries, scheduling, invoicing and follow up can swallow hours before the core work of th...
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How to use AI to accelerate every stage of your business
- August 7, 2025
By Nabilah Chivelkar, Sr Sales Effectiveness Coach, Thryv Australia and New Zealand How much effort are your customers putting in before they even reach the service you are known for? When a customer needs to chase a reply, double check a booking or wonder what happens next, the business has created work for them. Small business owners are already carrying a huge operational load. Admin, customer enquiries, scheduling, invoicing and follow up can swallow hours before the core work of th...
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From recession to resurgence - how New Zealand’s SaaS sector is driving business growth
- April 7, 2025
By Nabilah Chivelkar, Sr Sales Effectiveness Coach, Thryv Australia and New Zealand How much effort are your customers putting in before they even reach the service you are known for? When a customer needs to chase a reply, double check a booking or wonder what happens next, the business has created work for them. Small business owners are already carrying a huge operational load. Admin, customer enquiries, scheduling, invoicing and follow up can swallow hours before the core work of th...
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