Staff call time on ‘work from home’ trend

Editor, SMEE, SMEE - April 30, 2024

The New Zealand contact centre industry is calling for staff to return to the office as it becomes more apparent that the ‘work from home’ model is unhealthy for staff and for business. The CEO of Customer Contact Network New Zealand  (CCNNZ), Elias Kanaris, says that contact centre workers have to contend with abuse, stress and challenging situations, which means they need better support than they can get at home. “Contact centre staff working from home are isolated and lack mutu...