Innovation
-
Kiwis take global lead in contact centre AI innovation
- September 11, 2024
The New Zealand contact centre industry is leading global efforts in innovating artificial intelligence (AI) in the workplace as a tool to restore the industry’s reputation and create more employment. The October Future Contact Centre New Zealand Summit in Auckland will feature the pioneering efforts of many leading New Zealand brands, including speakers from NZQA, Honda New Zealand, Mercury NZ, Kiwibank and the Warehouse Group. Customer Contact Network New Zealand (CCNNZ) CEO, Elias...
-
Is NZRB turmoil indicative of a broader Kiwi boardroom malaise?
- June 13, 2024
The New Zealand contact centre industry is leading global efforts in innovating artificial intelligence (AI) in the workplace as a tool to restore the industry’s reputation and create more employment. The October Future Contact Centre New Zealand Summit in Auckland will feature the pioneering efforts of many leading New Zealand brands, including speakers from NZQA, Honda New Zealand, Mercury NZ, Kiwibank and the Warehouse Group. Customer Contact Network New Zealand (CCNNZ) CEO, Elias...
-
Wellington doing it tough: Out-of-work public servants must stay relevant
- May 22, 2024
The New Zealand contact centre industry is leading global efforts in innovating artificial intelligence (AI) in the workplace as a tool to restore the industry’s reputation and create more employment. The October Future Contact Centre New Zealand Summit in Auckland will feature the pioneering efforts of many leading New Zealand brands, including speakers from NZQA, Honda New Zealand, Mercury NZ, Kiwibank and the Warehouse Group. Customer Contact Network New Zealand (CCNNZ) CEO, Elias...
Sign Up
