Small Retailers Poised for Growth Despite Retail Squeeze, Says E-commerce Expert

Editor, SMEE - March 14, 2024

Contrary to predictions that the days of small retailers are numbered, emerging new technology and shopper values suggests small retailers are well-positioned to thrive in the coming years—unlike the retail middle which will do it tough. Mark Presnell, Managing Director of Convergence, an Auckland-based e-commerce integration firm says the recent challenges faced by medium-sized retailers like Godfreys and Michael Hill highlight the pressure on the retail middle ground. "They often lack ...

Improving customer experience key to local eCommerce competitiveness

Editor, SMEE - April 27, 2023

Contrary to predictions that the days of small retailers are numbered, emerging new technology and shopper values suggests small retailers are well-positioned to thrive in the coming years—unlike the retail middle which will do it tough. Mark Presnell, Managing Director of Convergence, an Auckland-based e-commerce integration firm says the recent challenges faced by medium-sized retailers like Godfreys and Michael Hill highlight the pressure on the retail middle ground. "They often lack ...