shopping
-
Hybrid shopping the future but human element at risk
- June 28, 2023
The future of retailing is unfolding, and it’s hybrid—a combination of online shopping and in-person—and Kiwi retailers need to adapt fast and implement a multi-channel buying experience to remain relevant in the marketplace. Mark Presnell, the CEO of Convergence, a specialist in eCommerce integration, says the new model combines online and offline shopping, putting pressure on retailers to offer a seamless and convenient engagement. “It is not uncommon for New Zealanders to place...
-
Improving customer experience key to local eCommerce competitiveness
- April 27, 2023
The future of retailing is unfolding, and it’s hybrid—a combination of online shopping and in-person—and Kiwi retailers need to adapt fast and implement a multi-channel buying experience to remain relevant in the marketplace. Mark Presnell, the CEO of Convergence, a specialist in eCommerce integration, says the new model combines online and offline shopping, putting pressure on retailers to offer a seamless and convenient engagement. “It is not uncommon for New Zealanders to place...
-
Kiwi retailers returns processes frustrating customers and losing money
- February 10, 2023
The future of retailing is unfolding, and it’s hybrid—a combination of online shopping and in-person—and Kiwi retailers need to adapt fast and implement a multi-channel buying experience to remain relevant in the marketplace. Mark Presnell, the CEO of Convergence, a specialist in eCommerce integration, says the new model combines online and offline shopping, putting pressure on retailers to offer a seamless and convenient engagement. “It is not uncommon for New Zealanders to place...
-
New Zealand’s eCommerce sector failing the customer experience
- January 4, 2023
The future of retailing is unfolding, and it’s hybrid—a combination of online shopping and in-person—and Kiwi retailers need to adapt fast and implement a multi-channel buying experience to remain relevant in the marketplace. Mark Presnell, the CEO of Convergence, a specialist in eCommerce integration, says the new model combines online and offline shopping, putting pressure on retailers to offer a seamless and convenient engagement. “It is not uncommon for New Zealanders to place...
Sign Up
